Privacy Policy

1. Introduction

Urban Stone Construction Inc. (“we,” “us,” “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

This policy is governed by the Personal Information Protection Act (PIPA) of Alberta and applicable federal privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following personal information when you interact with us:

• Name and contact information (phone number, email address)
• Project details you share when requesting a quote or booking
• Referral source (“How did you hear about us?”)
• Scheduling information when you book through Google Calendar
• Any other information you voluntarily provide via phone, text, or email

We do not collect payment information through this website. This site does not use cookies for tracking, user accounts, or login systems.

3. How We Use Your Information

We use your personal information to:

• Respond to inquiries and provide quotes
• Schedule and coordinate concrete services
• Communicate about your project (updates, scheduling, follow-ups)
• Improve our services and customer experience
• Track referral sources for internal business purposes

4. Consent

Under Alberta's PIPA, we collect, use, and disclose your personal information only with your knowledge and consent. By contacting us, requesting a quote, or booking an appointment, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us. Withdrawal of consent may limit our ability to provide services to you.

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in delivering our services (e.g., concrete suppliers, subcontractors) as necessary to complete your project
• When required by law, regulation, or court order
• To protect the rights, safety, or property of Urban Stone Construction Inc. or others

6. Third-Party Services

Our website uses the following third-party services:

• Google Calendar |for appointment scheduling. Your booking information is processed by Google under their privacy policy.
• Instagram |our social media links direct to Instagram, which operates under Meta's privacy policy.

We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Project-related records may be retained for warranty and legal compliance purposes.

9. Your Rights Under Alberta's PIPA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the collection, use, or disclosure of your information
• File a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you believe your privacy rights have been violated

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: